1. Do you provide tracking numbers?
Tracking numbers are provided for all orders to Canada and the US. For international orders of the 13" x 19" down to 11" x 14" prints, we do not provide tracking numbers, as items will be shipped air mail, unless specifically requested by purchaser (cost will be added to your order). International orders, that include items larger than 13" x 19", are shipped International Parcel. All orders 8" x 10" or smaller are sent regular mail to all countries.
2. How long does it take for me to get my order?
Most orders will be shipped within 5-7 days of ordering. Shipping times may vary but normally you will receive your package within 2 weeks of shipping. For international orders with a tracking number it can take 4-6 weeks. Claims of loss (can occur, though are rare), can not be made until 60 after product is marked "shipped".
3. How are your posters shipped?
We take great care in packaging and shipping your print to ensure that it arrives dry and safe. Most items are rolled in kraft paper and shipped in a hard cardboard tube. For those prints that can not be safely rolled, they are shipped in an acid free, archival quality plastic packaging and are shipped flat in an envelope.
4. What if my poster is damaged during shipping, can I get a new one?
We will replace posters if damaged during shipping. We request that you send a photo to us of the damaged package so that we can place a complaint with our shipping company. If the poster you ordered happens to be sold out we will replace your poster with any available poster of your choice or we will refund your order.